Registration Procedures

Registration is required if you wish to make any purchases at our stores. Prior to adding items to your cart we suggest that you register with us first. If you had not done so you will be prompted to do so once you proceed to checkout. 

Since we have many different specialized stores, we would not expect you to register at each and every store. As such you are required to register ONCE at any of our stores and with your login name and password you will be able to shop at any of our other stores on offer.

However, please remember that any purchases you make at this store you will need to proceed to the checkout at this store. You will not be able to purchase at one store and checkout at another store

How to buy?

If you like to window shop you are most welcome to look around and see what All99 has to offer you. Just take your time and believe me there will be no shop assistant asking you every 5 minutes whether you need help. We like to keep things simple for you so rest assure our ordering procedure is just that. 

Once something catches your fancy, all you have to do is select the product by checking the relevant box and click on the “Order” button or the “Add” button. The “Shopping Cart” page will keep a running total of all your purchases. 

At the “Shopping Cart” page you will be able to do the following:  

1. Make changes to the product quantity. Please make sure that after you have made the changes, you click on the “update” button to ensure that the product quantity has been updated. 

2. Remove items from your shopping cart by clicking on the “Delete” button. 

You will have the option to continue with your shopping / check your shipping charges/ taxes proceed to checkout. 

If at anytime you wish to view what products you have selected for purchase, you can click on “Shopping Cart” which appears on the top of each page.

How to checkout?

By clicking on the “Checkout” button, you will be asked whether you are a returning customer (ie you have shopped with All99 before) or a new customer.  Please choose either returning or new customer. 

If you are a new customer, you will need to register with us. So please enter all the information requested as. Please note that the information requested is in fact your billing information. You will be required to provide your shipping address. If you are sending a gift to someone else please make sure that you provide us with their contact details like name, address and telephone number etc which appears in the delivery details. 

Once you have completed all the information please press “Continue”. You have now arrived at the Delivery Method section. You will be provided with the delivery cost and if you have a message to be included with the gift, please enter the message here. Please click on "Continue"and you will arrive at the Payment Method Section. Please select credit card and proceed to payment.

If you are a returning customer, you will need to enter in your Email address and Password. Once you have done this you will arrive at the Store Checkout page Billing details. At this section you can decide on whether you need to click on exisitng billing details or use a new billing address and you proceed as above. 

How to pay?

At the Payment Method Section you will be presented with a choice of payment. 

At our Flowers & Hampers Store you will have the option to pay either by:

Credit Card

By choosing this method of payment you will be entering the secure server of our payment gateway provider, CITIBANK Bhd. We would like to assure you that we use the MOSET (merchant Originated Secure Electronic Transaction) for your online payment with us.  As such we accept your credit card information based on SSL and initiates a SET Transaction for payment verification with your bank. The beauty of this technology is that All99 will have no access to your credit card information at all. 

As a credit card holder you will have the option to pay with the following cards:



Please determine which card you would like to use. Once at the Cipas.com page, please enter in your name, credit card number and expiry date as stated on your card. Please do not put dashes or spaces between the numbers

Cheques

In which case you will have to make the cheque payable to All Ninety Nine Sdn Bhd with theOrder Number, your Name and Contact Number indicated on the reverse side of the cheque and mail to:
 
All Ninety Nine Sdn Bhd
No:11-2, Jalan PJS 11/28
Bandar Sunway
46150 Petaling Jaya
Selangor

Or you can bank it into our Bank Account:

Bank:                              Maybank  
Account Name:                All Ninety Nine Sdn Bhd
Account Number:             512316104589
Transaction Description:   Your Name & Order number

You will need to email us (customerservice@all99.com or all99cs@gmail.com) your bank-in slip which will allow us to track your payment.

We will only process your order only upon the receipt and clearance of your cheque/ funds. If we do not receive your funds within 7 days of the order we will cancel your order and at the same time notify you via email of our actions.

Online Bank Transfer  

If you do not have a credit card or if you feel that you prefer making and online bank transfer, we recommend that you utilize the online services provided by the your bank.  

Please remember you will only be able to utilize this online service if you have registered with your Bank. You will need to check with their website to find out what is their procedure.

Any online bank transfer please proceed to your bank's website to do the necessary funds transfer: Our details are below:

Bank :                    Maybank  
Account Name:       All Ninety Nine Sdn Bhd
Account Number:    512316104589


We also require that after you have successfully completed the transaction, you will be presented with a confirmation of the transaction, please email a copy to customerservie@all99.com or all99cs@gmail.com stating your name and order number. It is imperative that this is done so that it is easier for us to check for your payment and you will get your goods much faster. We also request that you keep a copy of the Bank’s confirmation page in your file for checking purposes.

We will only process your order upon receipt of your funds. If we do not receive your funds within 7 days of your order we will cancel your order and at the same time notify you via email of our actions

For interbank (ie from your bank to Maybank) transfer, we understand that each bank has its own cut off time. Please look at the chart below for information.

Depending on the bank’s cut off time, we will only receive the funds at the following times.
 

 

 

Transaction Time	Funds Received by us
Before Bank’s Cut Off Time	Next working day
After Bank’s Cut Off Time	2nd Working day

Examples : 

If you make an interbank transfer on Thursday 21 February 2002 before “Bank’s Cut Off Time” , funds will be received by us on Friday 22 February 2002

If you make an interbank transfer on Thursday 21 February 2002 after “Bank’s Cut Off Time”, funds will be received by us on Saturday 23 February 2002 or Monday 25 February 2002.

 

Acceptable Payment Methods

We accept the following methods of payments:

Credit Card

We accept the following cards:



Cheques

Cheques are payable to “All Ninety Nine Sdn Bhd” with the order number, your Name andcontact number indicated on the reverse side of the cheques and mailed to:
 

All Ninety Nine Sdn Bhd
No:11-2, Jalan PJS 11/28
Bandar Sunway
46150 Petaling Jaya
Selangor

Or you can bank it into our Bank Account:

Bank :                              Maybank 
Account Name:                 All Ninety Nine Sdn Bhd
Account Number:              512316104589
Transaction Description :   Your Name & Order number

You will need to email us at customerservice@all99.com or all99cs@gmail.com your bank-in slip for tracking your payment.
 

Bank Transfer

This form of bank transfer is utilizing the online banking services offered by leading banks in Malaysia. 

You will need to transfer the funds to the following account:

Bank:                     Maybank  
Account Name:       All Ninety Nine Sdn Bhd
Account Number:    512316104589 

You will need to copy the transaction number/reference and email us at customerservice@all99.com or all99cs@gmail.com, please provide your name and order number that way it will be easier for us to track your payment

An order confirmation will be sent to you by e-mail within 2 hours of your order.

If you are purchasing the items for yourself, we will email you a copy of the receipt. 

If you are sending a gift we will email you a copy of the receipt for your safekeeping. The recipient will receive a delivery note only with no mention of the amount paid by you. We recommend that you keep a hard copy for future enquires etc.. 
 

Substitution Information

Flowers delivered depend on seasonal and international availability. As such you may find that we or our affiliates have to substitute the requested flowers with another variety, as the flowers are not available in that town or city. 

However, we can assure you that we will use the freshest flowers at all times.
 

Payment made - What happens next?

Credit Card Transactions

If our customer service has not contacted you or the recipient within 2 working days from the time of your transaction, please either call us at 603-5631 5877 or email us at customerservice@all99.com or all99cs@gmail.com. In both these instances, please ensure that you state your name and order number so that we can attend to the matter quickly.

Bank Transfer or Cheque Transactions

If our customer service has not contacted you or the recipient within 3 working days from the time of your transaction, please either call us at 603-5631 5877 or email us at customerservice@all99.com or all99cs@gmail.com. In both these instances, please ensure that you state your name and order number so that we can attend to the matter quickly.

If you are sending a cheque please make allowances for postal delivery services etc.